FAQ

We specialize in billing for various specialties including physicians, rehab and dental clinics. Specifically, we work with primary care, pediatric and pain management physicians. We also work with obstetricians and gynecologist physicians. We also work with physical therapists and chiropractors.

We charge a percentage of the revenue collected from the insurance companies. Here’s our service fee structure:

Includes unlimited eligibility verification and unlimited credentialing services. ($50,000 a year value)

Our interests are aligned with yours. We only get paid on performance (what we collect). The more we collect, the less you pay, proportionately. You get to focus on what you do best, so you are not juggling several things at one. We put our team of billers, coders, audit prevention specialists and claim denial specialists to work for you. You see more collections and less denials. Everyone wins.
Here’s the best part – we do not force clients to sign annual contracts. After the first 90 days, you go month to month and you can cancel at any time with a 60 day advance notice. No fine print. It’s our responsibility to continue to earn your business every month.

Yes, there is a minimum service fee that you will incur each month. This service fee is $1000/month. This fee covers the cost of the account manager, customer service and billers / coder assigned to your account.
The good news is this fee is applied as a service credit to your bill each month.
Let’s say you collect $75,000 a month and have a monthly minimum service fee of $1000.
You pay 6% of collections.
If we collected $80,000 for you in a given month, your service fee would be 6% of $80,000, which is $4800. However, since you have already paid $1000, you would only be charged a service fee of $3800 (since $1000 was applied as a service fee credit for that month).
However, let’s say we only collected $10,000 in a given month. Your service fee would be 6% of $10,000, which is $600. You would owe $600, but you have already paid the minimum service fee of $1000 for that month. Therefore, you will owe nothing for that month.
As you grow your practice, we become proportionately less expensive. You save more with us as you grow.

Here’s a quick way to calculate your service fee, when you take our monthly minimum into account.
Suppose we collect $ in a given month, then your service fee would be $4,800 (based on 6% of collections for the tier $0 to $100,000) Since you were charged the monthly minimum of $1,000, your actual service fee would therefore be $3,800.

To learn more about this amount, please schedule a call with us.

Here is everything that’s included.

  • Integrated software for online eligibility verification and scheduling
  • Unlimited eligibility verification service
  • Unlimited payer credentialing service
  • Claim review and entry within 48 hours
  • Claim scrubbing
  • Primary claim submission (electronically and by mail)
  • ERA/EOB posting of claims
  • Claim resubmission (if needed), secondary, tertiary claim submission
  • Denial management, payer follow up
  • Monthly account review call with your account manager and reimbursement best practices overview
  • Statement generation (upto 100 patient statements are included each month. If you would like us to print and mail additional statements for you, the cost is 99 cents per statement including postage)

No, there is no additional fee for creating and mailing paper claims.

Yes, there is an additional fee if you would like us to print and mail statements for you if you need more than 100 patient statements mailed every month. The fee is 99 cents per statement including postage. You can, alternatively, print an unlimited number of statements on your own and have your office mail them to your patient.

Here’s the good news. If you are using In Touch EMR, your claims will come over automatically to In Touch Biller Pro. If you are not using In Touch EMR, you can fax/email us your billing logs/clinical records and we’ll enter them manually in In Touch Biller Pro for you. You’ll be provided with a dedicated fax number so you can send us your billing sheets.

From the moment we receive the claim, we’ll make sure it’s submitted to the insurance company (electronic submission or paper claim) within 24 hours. In most cases, we submit the claim within 2 hours.

Yes, all these services are included.

Absolutely! Just fax us your EOBs and we’ll enter them for you. We’ll handle all ERAs and reconcile them with patient accounts as soon as they come in, typically within 24 hours.

Yes, we send out invoices on the first Tuesday of every month.

No there are no contracts. After the first 90 days, you can go month to month. Cancel at any time with 60 days advance notice. No cancellation fees or penalties. The onus is on In Touch Billing to work hard to retain your business every month, and to keep you happy. Learn more about this when you click here to schedule a call to learn more about our billing services.

Yes, you can keep your existing EMR and billing software and clearing house. Our billing service team can use your existing software setup to get you paid, since we are experienced with almost all software products on the market. We work with several hundred clients and we’ve seen every software there is. However, if you want to switch to In Touch EMR and In Touch Biller Pro (and our clearing house Nextgen), we can help you migrate to a vastly superior product! Just schedule your billing strategy call and schedule a demo or click here to schedule your In Touch EMR demo.

For billing service support, you can contact the billing department at 800-421-8442 and press 3 to transfer to billing. You can also email or call your designated account manager for support and questions pertaining to your billing.
For software customer support, you can email your account manager, call 800-421-8442 or submit a support ticket at www.PrivatePracticeHelpdesk.com